Cancellation Protection Starting at $79

Our Cancellation Protection Plan (CPP) will allow you, for any reason, to provide written cancellation up to 24 hours prior to the start of your scheduled travel (sea, land and/or air) arrangements made by Holland America Line and receive a refund equal to 80% of the eligible amounts paid to Holland America Line.

CPP is available to all guests, regardless of residency (excluding permanent residents of the United Kingdom).

In addition, Holland America Line (HAL) automatically assumes an additional $500 (USD) of liability for lost, damaged or delayed baggage of guests who purchase the CPP Plan still subject, however, to the limitations in our baggage policies. For example, we do not cover losses while baggage is in the custody of airlines. Please review our Baggage Policy.

Please note: The CPP Plan is not insurance – this is an optional purchase offered by and administered by Holland America Line. It may be added to your reservation to provide you with trip cancellation protection for up to 24 hours prior to the start of your scheduled travel. It provides no rights other than those explained above. For example, it does not protect double-triple-quad occupancy rates should one or more members of your party cancel, nor does it cover expenses for unused services due to trip interruption.
 

The CPP Plan is available for purchase prior to the date on which cancellation fees begin to accrue. Payment is due at time of purchase. The cost of CPP  is non-refundable once cancel fees begin to accrue. The per person, per cruise cost is listed with the cruise fares. To add our Cancellation Protection Plan to your new or existing bookings, please visit Manage my Bookings or call us at 1‐877‐932‐4259.

Why should I purchase a Holland America Line’s Cancellation Protection Plan (CPP)?

CPP may help protect your cruise payment in the event of unexpected occurrences that may affect your travel plans.

Holland America Line’s Cancellation Protection Plan could help reimburse you for unforeseeable losses if:

• You should need to cancel before departure for ANY reason
• Your luggage is lost, damaged, or delayed

If something comes up or I test positive for COVID-19 and I need to cancel before my cruise, am I protected?

Absolutely. Under Holland America Line's Cancel For Any Reason Waiver, no matter the reason, you can cancel by providing written cancellation notice up to 24 hours prior to the start of your scheduled travel (sea, land and/or air) arrangements made by Holland America Line with CPP. What's more, you'll get a money back refund. Other programs may not refund cancellation fees if the reason for cancellation is not a "covered" claim.  Written cancellation notice should be sent to: Reservations, Holland America Line Inc., 450 Third Avenue West, Seattle, WA 98119. Cancellations may also be sent via email to Hal_Reservations@hollandamerica.com or faxed to 1-800-628-4855; please retain your fax confirmation.

Are my airfare and pre- and post-packages protected as well?

Yes. If you purchased Holland America Line's Flight Ease Plan and/or our pre-/post-packages, you'll get 80% of your air and package cancellation fees refunded when canceling up to 24 hours prior to the start of your scheduled travel. Any Future Air Credit generated by the airline will be owned solely by Holland America Line and cannot be redeemed.

What is the cost for CPP?

The plan cost is based on the total cruise fare (including Alaska Tour Supplement) paid, and is the same price for all ages.

How do I enroll in the CPP Plan?

The CPP Plan is optional. You may enroll by paying the plan cost in addition to the required cruise deposit payment.

When is payment for the plan due?

The plan is available for purchase prior to the date on which cancellation fees begin to accrue. Payment for the plan is due at time of purchase. The plan cost is non-refundable once cancel fees begin to accrue.

When does the protection take effect?

The Cancel For Any Reason Waiver is in effect once you activate enrollment by purchasing the plan, up to 24 hours prior to the start of your scheduled travel (sea, land and/or air) arrangements made by Holland America Line.

Will I need to file a claim if I have to cancel?

No. If you cancel 24 hours before departure you do not need to file a claim. Holland America Line will reimburse 80% of the eligible amounts paid (minus the plan cost). Written cancellation notice should be sent to: Reservations, Holland America Line Inc., 450 Third Avenue West, Seattle, WA 98119. Cancellations may also be sent via email to Hal_Reservations@hollandamerica.com or faxed to 1-800-628-4855; please retain your fax confirmation.

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