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Consumer Alert

FTC says Invitation Homes was anything but inviting

Larissa Bungo
What if you thought you’d agreed to a rent you could afford and then learned you had to pay an additional $1,740 in fees during your lease term? You’d probably feel deceived. That’s what the FTC says Invitation Homes did to its residents and people looking for housing. And that’s why Invitation Homes, one of the largest single-family home landlords in the country, will be refunding $48 million to residents and changing its practices.
Consumer Alert

Avoiding rental listing scams

Terri Miller
Military families move regularly, sometimes every two to three years. So you may find yourself checking out new digs as you plan a move to another duty station. That’s when you could run into a rental scam, which can be hard to spot, but here are some clues.
Consumer Alert

Refund checks going to Zurixx customers

Colleen Tressler
More than 25,000 people are getting a refund check from the FTC as a result of its settlement with the house flipping scheme Zurixx, LLC. [TCP1] If you’re one of them, please cash the check as soon as possible.
Consumer Alert

What issues do renters face?

Anna Burns
When you want to know what’s happening in housing, you go to the experts. That’s why the FTC joined renters, renters’ advocates, and researchers in Atlanta to hear about issues affecting renters. They told us that the rise of institutional investors and corporate landlords since the financial crisis has contributed to rising rents, hidden junk fees, issues with online portals, and predatory lease-to-own schemes. Here are some takeaways from housing advocates and renters.
Consumer Alert

Military Consumer Month 2024

Samuel Levine
July is Military Consumer Month, so we’re deploying advice you can use. No matter what stage of military life you’re going through, you could encounter an imposter scam: someone pretending to be your bank’s fraud department, the government, a relative in distress, a well-known business, or a technical support expert. Want to protect yourself and the people you care about? Let the FTC help.
Consumer Alert

How to spot hard-to-spot rental scams

Ari Lazarus
Finding an apartment or house to rent that’s safe, affordable, and near amenities you want can be hard for anyone. Folks in the LGBTQ+ community often use community groups on social media to find housing rentals, and people often assume that what’s posted is vetted and safe for community members. But scammers post in these groups, too. Here are ways to spot and avoid rental scams.
Consumer Alert

Celebrate National Consumer Protection Week. Talk about scams

Samuel Levine
That call or text might not seem like a scam. It might look like it’s Apple or Microsoft, saying there’s a problem with your computer. (It’s not.) It might seem like it’s Amazon, saying there’s a problem with an order. (Also no.) It might even sound like your grandchild, calling with (supposedly) an emergency. (Still no.) All of these are scammers. This is National Consumer Protection Week (NCPW) and we’re inviting you to join us in talking about scams just like these.
Consumer Alert

Potential scams following Tropical Storm Hilary in Southern California and Western states

Gema de las Heras
In the wake of Tropical Storm Hilary’s wind damage and catastrophic flooding — to say nothing of the California “hurriquake” — scammers are likely to follow. As people in affected areas try to rebuild and recover, scammers will say they’re a government official offering help, or a contractor who can do the work you need quickly. Help and quick action are good…but how do you spot the scammers?  
Consumer Alert

You got the apartment! Spot rental listing scams before you pay

Royal Rose
You’ve found it: A listing for the perfect off-campus apartment. The rental agent told you to send a security deposit by wiring money. Sound fishy? That’s because it is. But can you spot other rental listing scams — before you pay?
Consumer Alert

Preparing for hurricane season 2023: How to organize your finances

Gema de las Heras
When it comes to preparing for hurricanes, financial readiness is as important as a flashlight with fully charged batteries. Leaving your home can be stressful, but knowing that your personal and financial documents are up to date, in one place, and portable can make a big difference at a tense time. Read on to learn how to identify and organize important papers before a disaster strikes.